A Homeowner Reaches Out
They ask about AC repair, heating service, maintenance, replacement, installation, service availability, or pricing.
“My AC is not cooling. Do you service homes in Plano?”
Live Chat Support for HVAC Companies
We Answer Your Website Chats and Help You Book More HVAC Appointments
Elira Support helps HVAC companies respond to website visitors while they are still looking for service. We answer questions, collect the details your office needs, qualify service requests, and help move serious inquiries toward an appointment or callback.
For HVAC repair, maintenance, replacement, and installation inquiries.
Homeowners Are Already Visiting Your Website.
Are They Booking You?
How Elira Support Works For Hvac Companies
We respond to website visitors in real time, qualify their inquiries, book appointments, and send every lead to your dashboard, email, CRM, or Google Sheet so your team can focus on closing the sale.
Live Chat Support
Lead Qualification
0/7
Live Support Coverage
24/7 Customer Support
Real-Time Lead Tracking
Appointment Booking
0K+
Leads captured and qualified for our clients
0+
Services Offered
How Elira Support Works for HVAC Companies
From Website Question to Qualified Service Request
When a homeowner visits your website, they want to know whether you can help and what to do next. Elira Support responds quickly, gathers the details your office needs, and sends qualified service requests to the right person on your team.
Elira Collects the Details
We respond using your approved information and ask the questions your office needs answered.
Your Office Gets the Next Step
Your team receives an organized service request by email, Google Sheets, CRM, or your preferred handoff process.
AC Repair • Plano, TX • Same-day request • Contact captured
Live Example
Chat to qualified request in one flow
Live
My AC is not cooling. Do you service homes in Plano?
Yes, we do. I can help collect a few details so our team can assist you.
Qualified Request
- Service: AC Repair
- Area: Plano, TX
- Urgency: Same-day request
- Contact: Captured
- Status: Sent to office
Team Inbox
Every Channel.
Every Channel.
One Inbox.
Stop juggling tabs. Website chat, WhatsApp, Messenger, Instagram, and email — every customer conversation flows into one clean inbox your team can actually manage.
Channel Preview
Tap a channel to preview how it appears in your inbox
Team Inbox
6 open All channelsNo conversations match this filter.
// ELIRA SUPPORT SERVICES
We Handle the Conversations That Turn Into
Revenue for Service Businesses
Client Experiences That Speak for Themselves with Elira Support
Live Website Chat
For Busy HVAC Offices
Your Office Is Busy. Your Website Chats Should Not Be Missed.
When a homeowner visits your website, they may need help with an AC repair, heating issue, maintenance visit, or a new system quote.
Elira Support makes sure they receive a professional response instead of leaving your website to contact another company.
We help your team:
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Respond to website visitors quickly
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Collect service and contact details
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Identify serious repair and estimate requests
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Send qualified inquiries to your office
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Help move visitors toward an appointment or callback
Simple 3-Step Process
How Elira Works
We onboard your business, handle website conversations with trained agents, and deliver qualified requests to your team.
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We Learn How Your HVAC Business Operates
You share your services, service areas, office hours, common questions, booking process, and rules for urgent requests.
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We Handle Website Conversations
Our trained agents respond using your approved information and your business tone.
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Your Office Receives Qualified Requests
We send organized lead details to your email, Google Sheet, CRM, or preferred handoff process.
Dedicated Support Team
Simple Plans for Better Website Response
Choose the level of support that fits your business today. Start with a 14-day trial and see how Elira handles your website conversations.
Basic Plan
For businesses that need reliable live chat coverage during business hours.
$499
/ month
Start Your 14-Day Trial
Includes:
- Live chat support during business hours
- Chat widget setup and customization
- Visitor information capture
- Basic lead qualification
- Lead delivery by email or Google Sheets
- Chat history and transcripts
- Monthly performance summary
- Dedicated point of contact
Up to 1,500 conversations per month.
Premium Plan
For service businesses that want more qualified inquiries, appointment support, and deeper follow-up.
$899
/ month
Start Your 14-Day Trial
Everything in Basic, plus:
- Live chat and email support
- Website form handling
- Advanced lead qualification
- Hot, warm, and cold lead tagging
- Appointment booking or direct sales handoff
- CRM integration support
- AI-assisted chatbot setup
- Weekly performance insights
- Conversion improvement suggestions
- Priority handling
- Dedicated account manager
Up to 3,000 conversations per month.
Need Something More Custom?
For businesses with unique coverage needs, higher volume, or multi-location operations.
Custom
/ tailored
Request a Custom Plan
We can help with:
- After-hours coverage
- Social inbox management
- Lead follow-up automation
- Support for multiple locations
Talk to us about your workflow, volume, and integrations.
Most Frequently Asked Questions
Let's Build Your Communication System
We become an extension of your team. After onboarding, a dedicated small team works on your account, handling live chat conversations on your website using your tone, FAQs, and escalation rules.
All you need to do is onboard us with clear details about your business, goals, and how you want conversations handled. From there, we take care of the rest. During onboarding, we also share practical ways to improve your website experience, chatbot flow, and live chat setup to increase engagement and conversions.
Beyond day-to-day support, we help optimize interactions over time. This includes refining chat scripts, improving response flows, and identifying opportunities to enhance customer experience. You'll receive biweekly performance reports with clear insights on chat activity, leads, and response quality.
Our plans are flexible and can be customized based on your monthly needs, coverage requirements, and growth goals.
Yes. We offer a 7-day structured trial so you can experience how our live chat support works before committing. The trial includes onboarding, real human agents handling conversations, and live chat support aligned with your business needs.
There's no long-term commitment required. At the end of the 7 days, you can continue, adjust your plan, or opt out with no obligation.
Onboarding starts with a short Google Meet call where we learn how your business works, your customers, and how you want conversations handled. From there, we set up the chat widget, review FAQs, and align on workflows. The process is structured and usually completed within 1–2 business days.
Most clients only need one onboarding call. If your setup is more complex, we may schedule a quick follow-up to fine-tune details and ensure everything runs smoothly.
All customer conversations are handled by trained human agents. We focus on real, thoughtful responses that feel natural to your customers.
Yes. We adapt to your preferred tone, scripts, and internal processes so customers feel like they're speaking directly with your team.
We offer business-hours coverage aligned with your timezone, with options to expand coverage as your needs grow.
We follow clear escalation rules agreed during onboarding, routing complex or sensitive requests to your team without delays.
Yes. You'll receive clear reporting on chat volume, response times, and lead quality so you always know how support is performing.
No long-term commitments. Our plans are billed monthly, giving you flexibility as you scale.
Payments are processed via secure ACH or wire transfer. Once your service scope is finalized, we issue a formal invoice with clear payment instructions. This approach supports customized service plans while maintaining a secure and transparent billing process.
Billing is handled on a monthly basis. Invoices are issued at the start of each billing cycle, with services continuing uninterrupted throughout the active term. Billing schedules and renewal timing are communicated clearly in advance.